We understand how important it is to protect private information. Thus, Active Tenerife is fully committed to safeguard your privacy. This Privacy Policy outlines what information we collect, how we collect it, and what we do with it.
Data Protection
We observe the requirements of the EU General Data Protection Regulation (GDPR) in respect of all personal data held by us at any time. This means that data is only used for the specific purposes for which it was collected. The data we collect is not disclosed to third parties without the consent of the individual whom it is about, unless there is legislation or other overriding legitimate reason to share the information (e.g. the prevention or detection of crime, or the Civil Aviation Authority (CAA)). Please be aware that data protection outside the European Economic Area (EEA) in certain destinations may not be as strong as the legal requirements in the UK.
We will not use any personal data relating to you, which we hold at any time for any purpose other than in connection with your booking and to inform you of relevant available offers. We will not pass on such data to third parties save where this is necessary in connection with the performance by us of our contract with you or as otherwise authorized by you. If you do not wish to receive our newsletters you can simply click on the appropriate unsubscribe button.
Tools we use
Mouseflow
This website uses Mouseflow: a website analytics tool that provides session replay, heatmaps, funnels, form analytics, feedback campaigns, and similar features/functionality. Mouseflow may record your clicks, mouse movements, scrolling, form fills (keystrokes) in non-excluded fields, pages visited and content, time on site, browser, operating system, device type (desktop/tablet/phone), screen resolution, visitor type (first time/returning), referrer, anonymized IP address, location (city/country), language, and similar meta data. Mouseflow does not collect any information on pages where it is not installed, nor does it track or collect information outside your web browser. If you’d like to opt-out, you can do so at https://mouseflow.com/opt-out. If you’d like to obtain a copy of your data, make a correction, or have it erased, please contact us first or, as a secondary option, contact Mouseflow at privacy@mouseflow.com.
For more information, see Mouseflow’s Privacy Policy at http://mouseflow.com/privacy/.
For more information on Mouseflow and GDPR, visit https://mouseflow.com/gdpr/.
For more intormation on Mouseflow and CCPA visit https://mouseflow.com/ccpa.
Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information about Google’s privacy policy may be obtained from http://www.google.com/privacy.html.
Social Media
If you share our content through social media, for example by liking us on Facebook, following or tweeting about us on Twitter, or giving us a ‘+1’ via Google Plus, those social networks will record that you have done so and may set a cookie for this purpose.
In some cases, where a page on our website includes content from a social network, such as a Twitter feed, or Facebook comments box, those services may set a cookie even where you do not click a button. As is the case for all cookies, we cannot access those set by social networks, just as those social networks cannot access cookies we set ourselves.
Log Files
Our systems automatically gather some anonymous information about visitors, including IP addresses, browser type, language, and the times and dates of webpage visits. The data collected does not include personally identifiable information and is used, as described above, for statistical analysis, to understand user behaviour, and to administer the site.
Information we collect
Your information will include details such as your name, address, telephone number, email address etc. which, along with any travel preferences (including flights, accommodation and travel insurance), special needs, dietary requirements or disabilities as required for any booking you wish to make. This includes information gathered from you about other persons on your booking. This information is collected upon enquiry, any form of contact to us or by booking a holiday. If you book a holiday to include other members of a party, it is your responsibility to ensure that those members are aware of the content of our Privacy Policy. We may disclose your information if it is obligatory to do so to fulfil your booking. The information may also be required by public authorities including customs, immigration and border control at applicable points of departure and/or arrival, as well as security/credit agencies.
In running and maintaining our website we may collect and process the following data about you:
- Information about your use of our site including details of your visits such as pages viewed and the resources that you access. Such information includes traffic data, location data and other communication data.
Use of Cookies
Cookies provide information regarding the computer used by a visitor. We may use cookies where appropriate to gather information about your computer in order to assist us in improving our website.
We may gather information about your general internet use by using this function. Where used, these cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally – it is statistical data only. You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the reject cookies setting on your computer.
Active Tenerife may link to other websites which we are not in control of, and thus you must ensure to check the privacy policies of these sites.
Use of your information
We use the information that we collect from you to provide our services to you. In addition to this we may use the information for one or more of the following purposes:
- To provide information to you that you request from us relating to our products or services.
- To provide information to you relating to other products that may be of interest to you.
- To inform you of any changes to our website, services or goods and products.
Storing your personal data
Any information you have given us is stored securely; away from the hands of third parties and those with unauthorised access.
Access to information
In accordance with the EU General Data Protection Regulation (GDPR) you have the right to access any information that we hold relating to you.
Contacting us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at info@active-tenerife.com
Changes to this Policy
Any changes made to this Privacy Policy will be updated on this page.